Privacy Policy

Wilkn Home Repairs ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. This policy is governed by the laws of the Province of Ontario and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

By using our website or submitting an inquiry, you consent to the practices described in this policy.

Information We Collect

We collect personal information only when it is necessary to provide our services, communicate with you, or operate our business. The information we collect includes:

Information you provide directly: name, email address, phone number, project address (for on-site work and estimates), project details including descriptions of the work requested, photographs of project areas submitted through our intake form, and any additional information you choose to share when contacting us.

Information collected automatically when you visit our website: IP address (anonymized where possible), browser type and version, device type and operating system, pages visited and time spent on the website, referring website, and approximate geographic location at the city or region level.

Information collected through cookies and similar technologies: we use cookies and similar tracking technologies to operate our website and understand how visitors use it. Specific tools are listed in the Third-Party Services section below.

How We Use Your Information

We use the personal information we collect to respond to inquiries and provide estimates, schedule and coordinate agreed work, process payments and issue invoices, communicate about your project, send marketing communications where you have consented, improve our website and services, comply with legal and regulatory obligations, and document completed work for portfolio and marketing purposes subject to the conditions in our Terms & Conditions.

We do not sell or rent your personal information to any third party under any circumstances.

Third-Party Services

We use the following third-party services to operate our business. These providers may collect and process your information on our behalf, subject to their own privacy policies.

Service operations: Jotform for intake form submissions, Jobber for customer relationship management and estimates and scheduling and invoicing, QuickBooks for accounting and financial record-keeping, Google Workspace (Gmail) for email correspondence, and Zapier for automated workflow connections between the above services.

Analytics and marketing: Google Analytics for website traffic analysis and user behaviour insights, Google Ads for advertising and conversion tracking, and Intuit Mailchimp for email marketing and newsletter delivery if you have opted in.

Cross-Border Data Transfer Notice: some of the services listed above are operated by companies based in the United States. When you provide information through our website or services, that information may be transferred to, stored in, and processed in the United States or other countries where these providers operate. While we select reputable providers with reasonable safeguards, foreign jurisdictions may have privacy laws that differ from those of Canada, and law enforcement or regulatory authorities in those jurisdictions may, in certain circumstances, be entitled to access your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for essential functionality, analytics through Google Analytics, and advertising measurement and retargeting through Google Ads. You may disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

CASL Compliance — Email Marketing

Canada's Anti-Spam Legislation requires that we obtain your consent before sending commercial electronic messages. By submitting an inquiry through our intake form, you provide implied consent for us to respond and communicate about the services you have requested.

For ongoing marketing emails such as newsletters, promotional content, or project showcases, we will only send these communications if you have provided express consent — typically by checking an opt-in box or signing up for our mailing list.

Every marketing email we send will include a clear identification of Wilkn Home Repairs as the sender, our contact information, and a working unsubscribe mechanism. You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly using the information at the bottom of this policy.

How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Project records, estimates, and invoices are retained for a minimum of 7 years to comply with Canadian tax and accounting requirements. Marketing contact information is retained until you withdraw consent or request deletion. Website analytics data is retained according to the default settings of Google Analytics. Email correspondence is retained as long as it remains relevant to ongoing or potential business.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

How We Protect Your Information

We take reasonable physical, organizational, and technological measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include limiting access to personal information to those who need it for legitimate business purposes, using reputable third-party providers with their own security safeguards, securing devices and accounts with strong authentication, and regularly reviewing our practices and updating them as needed.

While we make reasonable efforts to protect your information, no method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security.

Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you, correct any information that is inaccurate or incomplete, withdraw consent to the collection or use or disclosure of your information at any time (subject to legal or contractual restrictions), request deletion of your information where we are not required by law to retain it, and file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Children's Privacy

Our services are intended for adults aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this policy will reflect any changes. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, contact Wilkn Home Repairs by email at wilknhomerepairs@gmail.com or Kurtis.w@wilknhomerepairs.ca, by phone at (613) 299-7888, or through our website at wilknhomerepairs.ca.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

Effective Date: April 25, 2026.

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